Recently, Ada discloses off its $44M Series B and the company hopes for expanding its AI-powered chatbot customer service platform. The company is well known for providing service of customer chatbot.
The company raises the lead through the participation of existing investors such as FirstMark, Leaders Fund, Burst Capital, Bessemer Venture Partners, and Version One.
Still, Artificial Intelligence has much more to deliver for the enterprise, but now we are focused on the companies which are offering solutions for driving real value for business. Ada is one such company that using AI technology to offer enhances business solutions.
From its recent interview, Ben Fletcher, partner at Accel said that Ada is offering something more unique in the packed market of chatbot which allows them to define a new category of better customer experience so that it is easy to manage a huge number of customer inquires which helps in delivering better customer satisfaction and maintain strong relationships with customers.
He also added that the company delivers convincing value with uniting automation, speedy implementation, enhanced personalization, and a different platform for non-technical users. Through all these services, Ada is becoming the best chatbot service platform for users.
The ACX platform of Ada contains an AI engine powered chatbot through which the company can deliver personalized customer service with better conversations. The company also added that it integrates Machine learning to enhance the accuracy of its services and platforms. It also allows its customers that are working in different sectors to enhance the experience of its customers. For example, for a company in Fintech, Ada’s ACX platform can be skilled to recognize the industry’s typos, spelling errors, jargon, and also work with 100 different languages.
The co-founder and CEO of Ada, Mike Murchison said that our founding team spent most of the time in the ditches of customer support and also find out that the existing solutions are not enough in fulfilling high ticket volumes and huge customer expectations. The main motive of our company is to help customers so that they can take advantage of all the services of automation without sacrificing the personalized experience that is required for winning the trust of long-term customers.
Ada will use this funding to control the next phase of the market by expanding AI services to deliver a personalized experience for all its customers. They also provide advance tools to assist businesses in enhancing their customer service approach and also optimize the bottom line of their business.
Now the chatbot market is providing better services to its customers. They are fulfilling the needs of the markets and also help in the growth of the business.