Right from the dawn of the computers, we have tried to make it easy for the lay population to use it. And today we cannot imagine our planet without computers and related devices. But still finding an easy UI and reaching out to new users have always in our agenda, and the latest edition of this is chat bots. In language the chat bots are the computer programs that simulate humanlike conversation over the internet. Sounds like AI isn’t it? But it is slightly different. Chat bots are programs that answer the human according to the codes that they are written on. AI on the other hand has a necessary feature of “thinking” on itself. For a lay man, if we ask a question from a chat bot for which it is not programed, it won’t answer, but AI can.
Chat bots: conversation or beyond?
Chat bots can talk to humans through dialogues and even through chats. Although chat bots are programed, we have now what is called as AI chat bots. They can answer questions in a fraction of second, because of their preloaded messages and recorded responses. Chat bots are not new, first chat bot was created in 1966 by Joseph Weizenbaum with the name Eliza, in 2001 a company called Active Buddy launched SmartChild for AOL’s messenger and MSN messenger. This was downloaded 30 million times. Now, chat bots are semi-autonomous software that provide weather information, location and perform search.
Companies, today provide a variety of facilities on their website development portfolio including customer support, providing services etc. Uber the cab booking app, offers to book the cab through Facebook messenger, the user can book the cab through the Uber chat bot. It also provides status updates. Pizza Hut, also offers to order pizza through Facebook and twitter chat bots. This chat bot will also access the user’s account, so that it can see the order history, which in turn makes it easy for the customer to order.
Artificial Intelligence: tomorrow is today
AI by language is intelligence of machines that can be acquired over a period of time through learning, it is a much wider concept than chat bots. AI can be combined with chat bots to provide extremely sophisticated human interference; practical examples are Siri (iOS), Cortana (windows) and Ok Google (android). AI has huge potential in every possible field of technology (thanks to IoT). AI covers topics such as Natural Language Generation and Natural Language Learning, Machine Learning etc. And it is a booming market too IDC estimated that AI will grow from $8 billion in 2016 to $47 billion by the end of the end of the decade. With apple developing Siri and Google acquired 9 AI software development agencies, there is rush to acquire the new platform.
Bill Gates said,” A few decades after that though the intelligence is strong enough to be a concern. I agree with Elon Musk and some others on this and don’t understand why some people are not concerned.” Earlier Tesla and Space X framed Elon Musk also said similar words. But despite of doomsday predictions and science fiction movie depicting the age of machines and making humans lazy and useless, AI is still booming. Although it is still in its initial ages, yet it has an irreversible effect on human lives. Chat bots today are not fixed on a screen, rather they can be used with changing the tabs and app on the smartphones.
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